Refund Policy

Effective Date: December 18, 2025

At ASAAN, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software or digital products
• Personal care items
• Sale or clearance items (unless defective)

How to Initiate a Return

To start a return, please contact us at:

Email: info@withasaan.com

Please include your order number and reason for return. We will provide you with return shipping instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error
• We recommend using a trackable shipping service
• We are not responsible for items lost or damaged during return shipping

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5-7 business days
• The refund will be issued to your original payment method
• Shipping costs are non-refundable (unless we made an error)

Please note: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

If you need to exchange an item for a different size, color, or product:

• Contact us at info@withasaan.com
• Return the original item following our return process
• Place a new order for the replacement item

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at info@withasaan.com
• Include photos of the damage or defect
• We will arrange for a replacement or full refund at no cost to you

Late or Missing Refunds

If you haven't received your refund after the processing period:

• Check your bank account again
• Contact your credit card company (it may take time for the refund to post)
• Contact your bank
• If you've done all of this and still haven't received your refund, contact us at info@withasaan.com

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: info@withasaan.com