Shipping Policy

Shipping Policy

Effective Date: December 18, 2025

At ASAAN, we strive to get your order to you as quickly and safely as possible. Please review our shipping policy below.

Shipping Locations

We currently ship to addresses within Canada. International shipping may be available for select items - please contact us for details.

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed on the next business day
  • You will receive a confirmation email once your order has been placed
  • You will receive a shipping confirmation email with tracking information once your order ships

Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping

  • Cost: Calculated at checkout based on weight and destination
  • Delivery Time: 5-7 business days
  • Tracking: Included

Express Shipping

  • Cost: Calculated at checkout based on weight and destination
  • Delivery Time: 2-3 business days
  • Tracking: Included

Free Shipping

  • Available on orders over $100 CAD within Canada
  • Delivery time: 5-7 business days

Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, or carrier issues.

Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email with your tracking number
  • A link to track your package
  • Estimated delivery date

You can also track your order by logging into your account on our website.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Package weight and dimensions
  • Shipping destination
  • Selected shipping method

All shipping costs will be displayed before you complete your purchase.

Multiple Items

If you order multiple items:

  • We will try to ship all items together when possible
  • Some items may ship separately if they come from different warehouses
  • You will receive separate tracking numbers for each shipment

Address Accuracy

Please ensure your shipping address is correct and complete:

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If you need to change your shipping address, contact us immediately at info@withasaan.com
  • Address changes may not be possible once the order has shipped

Delivery Issues

Lost or Stolen Packages

If your tracking shows the package was delivered but you didn't receive it:

  • Check with neighbors or building management
  • Verify the shipping address on your order confirmation
  • Contact the carrier directly
  • Contact us at info@withasaan.com and we'll help investigate

Damaged Packages

If your package arrives damaged:

  • Take photos of the packaging and damaged items
  • Contact us immediately at info@withasaan.com
  • We will arrange for a replacement or refund

Customs and Duties

For international orders (when available):

  • Customers are responsible for any customs fees, duties, or taxes
  • These fees are determined by your country's customs office
  • We cannot predict or control these charges

Contact Us

If you have questions about shipping or your order, please contact us:

Email: info@withasaan.com

We're here to help ensure your order arrives safely!